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JOIN OUR RAPIDLY
GROWING TEAM

Get in on the ground level with a family-owned business that puts its employees first.

CAREERS

The staff at Butler Business Systems has been serving the payments and point-of-sale industries since 1998. We are experts in payments technology, offer extremely competitive rates, and we focus on delivering you the very best in local service and support for your business.

Butler Business Systems is a family-owned and operated company looking for talented and driven individuals who want to make a difference in our community.  Our team is made up of people who love what they do and care about our customers. We are always looking for new team members to join us! 

Have Questions • Contact Us Today • 800.283.9037

Technical Support Analyst

SKILLS AND RESPONSIBILITIES

  • Provide technical support to customers via phone, email, and chat channels.

  • Diagnose and troubleshoot technical issues related to our systems, products, and services and escalate to internal team members when needed.

  • Document customer interactions using the company’s proprietary ticketing system.

  • Manage customer expectations and serve as a liaison between the client and internal departments.

  • Collaborate with cross-functional teams to resolve complex service issues.

  • Help to create and maintain knowledge-based articles related to technical issues.

  • Remain current with company product updates new features and industry-specific skills.

  • Contribute to improving the company’s service processes and procedures.

  • Participate in on-call rotation for after-hours support as necessary.

  • Install new equipment and systems for customers.

 

QUALIFICATIONS

  • Technical degree in a related field or equivalent work experience.

    • 3-5 years of experience in a technical support role.

  • Excellent communication skills.

  • Exceptional problem-solving, multitasking, and troubleshooting skills.

  • Ability to work effectively in a fast-paced, team-oriented tech environment.

  • Knowledge of SQL Syntax.

  • Proven ability to comprehend technical issues, from simple to complex. 

  • Handle Level II customer support requirements at a minimum. 

  • Demonstrated experience with Microsoft Office (or similar) applications preferred. 

  • Prior computer networking experience is preferred.

  • Must be willing to work from our offices located in Butler, PA.​

 

Bonus Points

  • Experience with Linux operating systems.

  • Familiarity with PostgreSQL.

  • Familiarity with phone systems (Twilio, Jive, GoTo, etc..).

  • Project management or team lead experience.

  • Familiarity with software development tools preferred.

OUTSIDE SALES - MERCHANT SERVICES

Duties and responsibilities:

  • Responsible for growing the portfolio of merchants processing credit and debit cards through Butler Business Systems.

  • Daily prospecting calls on local businesses in a face-to-face manner and offers them a reduction in their cost to accept credit/debit as payment by switching their processing service to Butler Business Systems.

  • Make 25+ cold-calls daily.

  • Use our CRM to update leads and maintain scheduled activities.

  • Follow up with existing prospects with the goal of obtaining a merchant processing statement from their existing processing relationship.

  • Provide rate review presentations demonstrating current cost vs. the proposed cost using Butler Business System.

  • Complete and submit an electronic application to the merchant and walk them through the execution of the contract.

  • Report to the local sales manager.

 

Requirements:

  • Good people skills.

  • Confident.

  • Desire for success.

  • Competitive.

  • Prospecting, negotiation, and closing skills.

  • Must be capable of multi-tasking.

Education and experience:

  • BA/BS degree or demonstrated experience preferred.

  • One year outside sales experience preferred.

 

CONTACT US TO APPLY

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